Frequently Asked Questions
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About Our Job Seeker Services
Who can use the services offered at our career center?
Our Advanced Services (training grants and individualized assistance) are primarily for residents of DuPage County, or non-residents who were laid off from a company located in DuPage County.
Non-residents are welcome to use our Basic Services, such as the resource room, and our job club and job fairs.
Non-residents may be eligible for Advanced Services, depending on certain criteria determined at your Intake.
Is there a cost for our services?
Because we are federally funded, all of our services are free of charge. We offer two levels of service: Basic and Advanced.
Basic Services: These services are open to the general public. Basic Services include our Resource Room and library, basic computer workshops, our Friday Job Club, and our Job Fairs. To use our Basic Services you need to get a Service Card. When you come in to the Career Center for the first time, you will be asked to fill out a short Service Card form. Learn about our Basic Services.
Advanced Services: These services are available to eligible individuals, and eligibility is determined during an Intake appointment (To get an appointment, please complete an Intake Information form). Our Advanced Services include career assessment, advanced job seeker workshops, and the possibility of getting a training grant. Learn about our Advanced Services.
What is the difference between Intake and an Assessment?
Intake: An Intake Specialist will work with you to determine your eligibility for our Advanced Services.
Assessment: If you are eligible for Advanced Services, you will meet with an Assessment Counselor to discuss various employment and career options for you, which may include funding for occupational training.
Who is eligible for the Advanced Services (including training grants)?
There are several criteria for determining eligibility, but the main criterion is that you are a DuPage County resident, or were laid off from a company in DuPage County.
Your eligibility will be determined during an Intake appointment, which will examine additional criteria. Non-residents may be eligible, depending on those criteria.
To get started, download and complete an Intake Form.
How long does it take to get an Intake Appointment?
After we receive your completed Intake Form, you will be contacted within 1 week to schedule your Intake Appointment. If you are found to be eligible for our services, you will be contacted within another 2 to 3 weeks to schedule your Assessment.
How can I be "over income" when I am unemployed?
At your Intake, it may be found that you are unable to qualify as "low income," even though you are currently unemployed. This is because the criterion is your 6-month household income, with household defined as people related by blood or marriage. If your 6-month household income is over the low income threshold, you will not be eligible by that criterion.
Is workNet DuPage the same as the Unemployment Office (IDES)?
No, the workNet DuPage Career Center is not the Unemployment Office. For information about IDES and unemployment benefits, please visit the IDES website.
How is workNet DuPage Career Center funded?
We are federally funded through the Workforce Innovation and Opportunity Act (WIOA), and the funds are administered locally by the DuPage County Workforce Development Division.
Where is the career center located?
We are located at 2525 Cabot Drive in Lisle, IL. Click Here for directions and a map.
About Training Grants
How do I apply for a WIOA training grant?
To apply for a WIOA training grant you must first be determined eligible by having an Intake appointment (see above). This requires that you submit an Intake Information form.
To get started, download and complete an Intake Form.
Does having an Intake Appointment or an Assessment Appointment mean that I will receive a WIOA training grant?
Not necessarily. After your Intake appointment, if you are determined to be eligible, you will meet with a Career Planner who will work with you to develop the best employment and career options for your situation (your Assessment). This may include money for training. Being eligible for our Advanced Services does not automatically mean you will receive a training grant. The Intake appointment determines your eligibility for Advanced Services. The Assessment Appointment determines your eligibility for a training grant.
How much money may I get for training?
If you are eligible for a training grant, we will pay for the cost of your training up to a cap of $10,000.
What if the cost of my training is more than the cap?
If the cost of your training program is more than the cap, you will be required to cover the additional cost with another source of funding or financial aid. If you plan to use your own money for this, you will need to provide evidence that you have such funds. If you need to apply for further financial aid, you should fill out a FAFSA (Free Application for Federal Student Aid).
Are WIOA and FAFSA the same program?
No. WIOA is a particular federal program which serves job seekers and businesses in order to develop the local workforce.
If I start taking classes, will that cancel my unemployment benefits?
If you are receiving unemployment benefits, you will continue receiving them while you are in school.
Do you give me a check for the training?
We pay the training institution directly, and this is the only way we are able make payment.
Do I have to pay back the training grant?
This is a federal grant program, therefore you do not have to pay it back.
Can I start my classes before I am approved for WIOA funding?
If you pay for classes out of your own pocket, we will not be able to reimburse you, since we can only pay the training institution directly. Do not begin classes if you need a WIOA training grant to pay for your training – please wait to speak with your Career Planner to see if you are eligible for the training grant. Again, we cannot reimburse you for any payments you make to any training institution.
About Training Programs
Does workNet DuPage provide the training? / Would I be going to class in the Career Center?
workNet DuPage provides funding for occupational training, but does not directly provide such training. If you are approved for a WIOA training grant, you will attend classes at an approved training institution.
Can I go to any training institution I choose?
We can only fund training at institutions who have been approved as WIOA training providers. Search for WIOA-approved training programs
When can I begin my training?
You can begin attending training classes at the earliest start date after you have been approved for a training grant. You should wait to speak with your Career Planner before registering for any classes.