JOBS

Brookfield Zoo is hiring for Admissions Associates for the busy season. This position contributes to the success of Brookfield Zoo Chicago (“BZC”) by courteously and efficiently accommodating guests’ admission needs and ensuring that all transactions are accurate to assure guests have a quality and enjoyable experience, thus contributing to BZC’s goals of providing an extraordinary guest experience and generating revenue to contribute to the BZC’s overall revenue goals. This is a seasonal non-union hourly position pay rate of $16.60 per hour. For benefits, they provide mental health services and retirement savings.
Responsibilities:

• Greet and assist guests in a warm and professional manner. Familiarize oneself with the zoo and its attractions and enthusiastically and accurately relay information to guests. Ensure all guests have a positive and seamless experience from the moment they arrive at the zoo or attraction entrance.
• Obtain product knowledge and demonstrate effective selling skills to provide guests with essential information to assist them in purchasing the best value for their visit, maximizing their experience, and generating revenue. Collect revenue for and up-sell admissions, parking, internal attractions, packages, rentals, membership sales and other initiatives as instructed.
• Operate a point-of-sale (POS) cash register system with accuracy and efficiency including basic data entry for onsite membership fulfillment. Accurately handle cash, credit, and debit card transactions, ensuring all monetary exchanges are processed securely and efficiently.
• Follow established access control procedures to validate tickets sold online or at the admissions & attractions booths for guest admittance for zoo admission and internal attractions. Collect and record exact counts for each non-paying attendance categories, e.g., adults, children, members, etc., in order to report daily attendance for the census report.
• Follow and enforce all applicable institutional policies and departmental procedures. Follow all safety procedures and guidelines to ensure the well-being of guests and staff.
• Maintain assigned area to ensure it is clean and presentable to guests and in accordance with department standards.
• Verify all employees entering the Zoo have a current BZC employee photo ID badge. Verify guests, business appointments, and deliveries against the gate list. Obtain proper authorization for admittance.
• Maintain and clean wheelchairs, wagons, strollers, and ECV rentals.
• Board buses or walk traffic lanes in order to obtain attendance counts and/or collect parking fees.