Posted 2 weeks ago

Call Center Customer Service Representative (FT/PT)

Company: Roadside Protect
Category: Call Center, Clerical, Customer Service

 Itasca

Type: Full Time, Part Time

Roadside Protect Inc., in Itasca has an opportunity for a Call Center Customer Service Representative. They are looking for experienced and qualified customer service representatives with over 2 years of experience. Ability to exhibit empathy for our customers who need emergency assistance. The incumbent will be dedicated to delivering excellent customer service while working in a team environment and primarily work in a call center atmosphere. Applicants should be available to work without schedule restrictions to qualify. If you love a fast-pace environment, fun atmosphere and a company that you can make a difference in, you are in the right place!

Requirements:

• Must have a minimum two years of customer service experience
• Must pass background check
• Must be able to work in our Itasca offices
• High School diploma or equivalent; College degree is a plus
• Excellent verbal and written communication skills
• Punctuality, organizational skills, and ability to prioritize and multi-task
• Work well under pressure and stressful situations; exhibit emotional control
• Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy
• Work comfortably on a computer with accurate typing skills of 40 wpm
• Prior dispatching experience is a plus
• Applicants must be 18 years or older

Responsibilities:

• Answer inbound calls; and provide solutions to customers and clients
• Document actions by completing forms, reports, logs, and records
• Maintain a high morale within team
• Obtain situational information by ascertaining the nature of the problem, implement correct course of action
• Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions