Posted 2 weeks ago

Computer Lab Assistant

Company: Naperville Public Library
Category: Customer Service, IT


Type: Part Time

The Computer Lab Assistant provides customer service and technology assistance in the Library computer labs. Responsibilities:

  •  Assists customers with use of Library equipment and software applications. Assists with wireless access on personal computers and electronic devices.
  • Maintains current knowledge of hardware and software. Assists customers with the latest technology.
  • Understands and enforces the Library’s policies and guidelines related to public access, in a professional and respectful way.
  • Effectively communicates and assists in handling incidents.
  • Troubleshoots and resolves minor computer hardware and software problems.
  • Maintains operation and procedure records as required.
  • Performs computer lab desk opening and closing procedures as required.
  • Attends professional development opportunities.
  • Performs other related duties and special projects as assigned.