JOBS

Sysco seeks a Credit and Collections Representative to join their team. This position is responsible for the organization’s credit policy including the assessment of credit applications and outstanding credit. Manages or performs work in some/all of the following areas: Researching credit history; Applying acceptable credit lines and payment terms to a new customer and/or supplier accounts; Collection and maintenance of customer accounts; Follow-up correspondence, resolution and escalation of overdue accounts. The Credit & Collections Representative is responsible for the maintenance and administration of credit limits, payment terms and collection of delinquent accounts receivable for an assigned portfolio of accounts. Pay is $22.50 an hour. Health benefit offerings include medical, dental, prescription plans, maternity, and more.
Responsibilities:

• Review orders on credit hold and determine within the parameters of company policy whether to remove the order from credit hold or to hold the order pending resolution of the customer’s account.
• Collect monies owed from delinquent accounts within an assigned portfolio and provide guidance to Sales Consultants regarding same.
• Identify potential bad debt and attempt collection, escalating to appropriate management for further action or guidance if needed.
• Respond to customer statement inquiries, answer correspondence and phone requests from customers and Sales Consultants, and solicit information from Sales regarding returned mail.
• Help reconcile customer accounts as needed.
• Review existing customer credit limits when requested with the ability to increase a credit limit to a maximum of $25,000. Anything higher than $25,000 is escalated to a Supervisor/Manager.
• Recommend and prepare files for outsourcing to collection agencies when required after all collection attempts have failed.
• Coordinate with internal departments, such as Sales and Customer Service, to obtain necessary information to resolve payment disputes and address customer inquiries regarding outstanding balances.
• Assist with payment portal and e-delivery requests.