JOBS

Edward Don and Company is looking for a Customer Experience Agent to join their team. This position will be responsible for the management or provision of technical and/or non-technical customer service. Salary is $17.25 an hour. Health benefit offerings include medical, dental, prescription plans, maternity, and more. They offer 401k plans to education assistance as well and more.
Responsibilities:

• Proactively communicate to all internal and external related parties to exceed customer’s expectations.
• Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
• Receives customers’ requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
• Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
• Assists in returns and replacements as needed.
• Analyzes transactions, corrects records, and adjusts errors.
• Provide accurate information regarding pricing and availability of in-stock items.
• Resolves customer questions related to orders, places orders where opportunity is present.
• Maintains 90% minimum average in customer service and sales area quality assurance reviews.
• Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
• Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Report any system or product inaccuracies timely.
• Follow company policies and procedures.