JOBS

TransChicago is looking for Customer Experience Truck Fleet Advocates for two locations, one in Aurora and the other in Elmhurst. The Customer Experience Fleet Advocate is responsible for facilitating timely communication and repair progress updates to customers. Partnering with their customer base, this role will provide continuous feedback and access to repairs by communicating with the repair facilities enabling effective fleet management operations by their customers. Compensation: $60,000-$75,000 base salary. Compensation will be determined based on experience, competencies, certifications, and education. They offer a nice benefits package. Responsibilities:

• Review estimates and repairs for correct warranty processing.
• Seek policy assistance when merited.
• Track failure patterns and pursue resolutions.
• Partner with location Service teams to guide and expedite truck repairs.
• Coordinate expediated parts orders, technical and field support, as needed.
• Monitor trucks down for activity.
• Track and expedite campaigns.
• Meet with customers to explain repairs.
• Train customers on proper maintenance, inspection, new technologies and continuing education.
• Support customer maintenance programs.
• Review invoices for accuracy.
• Provide customer technician and driver training on site.
• Virtual technician and connectivity follow up.
• Review PDI/NTP work in process and follow up.
• Account set up and support.
• Quality/factory interface.
• Direct warranty: parts, CPW, etc.