Customer Service Representative
Company: Edward Don and Company
Category: Customer Service
Type: Full Time
Edward Don is seeking a Customer Service Representative to join their team. You will be responsible for supporting sales representatives and customers by providing information on availability of merchandise, prices, researching order issues, and entering orders into the SAP computer system while providing an exceptional level of customer service. Essential duties:
- Answer inbound calls and provide complete customer resolution.
- Troubleshoot and resolve internal and external customer issues as needed.
- Meet efficiency and quality goals established for the Customer Care department.
- Communicate with the Sales Team and customer base to obtain and process orders within SAP.
- Process return requests from customers and forward to appropriate Sales Representative for approval.
- Responsible for processing all paperwork relating to returns, orders, price changes, and adjustments.
- Communicate with Sales Representatives on the status of orders, sales, pick-ups, and credit issues.
- Effectively communicate both verbally and in writing to internal and external customers.
- Organize and maintain daily call plans, based on individual customer requirements.
- Retrieve and respond to messages via voice and e-mail as required.
- Furnish reference catalogs, current circulars or any product information to existing and prospective accounts.