Posted 2 weeks ago

Customer Service Representative

Company: Sentinel Technologies
Category: Customer Service

 Downers Grove

Type: Full Time

Sentinel Technologies is seeking a Customer Service Representative to join their 24/7/365 call center team. Their Customer Service Representatives are responsible for ensuring customer calls are a top priority by providing professional and efficient services. As a CSR, you will be responsible to answer inbound calls, return client calls/escalate as needed, document incidents and escalate tickets as needed to the next level of support. Qualifications:

  • Must have experience working with MS Word, Excel and Outlook.
  • Must have excellent communication skills and be able to communicate at all levels of the organization.
  • Must have strong typing skills, organizational skills and able to problem solve critical situations.
  • Must be able to work a flexible shift schedule in a 24/7/365 environment.
  • Must be able to work well with others in a fast-paced team atmosphere.
  • Must be able to handle working in a high volume call center and provide proper communications in a precise and accurate manner.
  • 2+ years of experience working in a call center environment is preferred.