Posted 2 weeks ago

Customer Service Supervisor – Medical Equipment

Company: Rotech Healthcare Inc.
Category: Customer Service, Healthcare, Office and Administration


Type: Full Time

Rotech Healthcare is looking to hire for a dedicated Customer Service Supervisor – Medical Equipment position/opening. This position will be responsible for overseeing and participating in customer service activities to maintain all Rotech protocols within Rotech’s Policy and Procedures while monitoring related information intake for patients, referral sources, and third party payers.

  • Complies with all applicable company policies, procedures, and patient protocols
  • Complies with all current government/state regulations and professional standards involving patient care and information intake
  • Develops and maintains working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement
  • Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information)
  • Works cooperatively with physicians, patients, office staff, and other personnel
  • Monitors held item for additional information and review
  • Maintains ongoing log of referrals and discharges
  • Participates in Performance Improvement program to meet company and JCAHO standards
  • Assists in securing necessary billing documents and annual oxygen orders on a regular basis
  • Conducts quality control checks on subordinate paperwork
  • Reviews paperwork for completion and accuracy as it pertains to policy
  • Troubleshoots problems regarding orders, supplies, and insurance billing
  • Ensures courteous and efficient service is provided to patients and referrals
  • Assists in resolving patient equipment problems
  • Exercises initiative and sound judgment to obtain desired objectives of all patient services and other patient care areas
  • Performs other duties as required