Posted 1 week ago

Customer Solutions Coordinator

Company: U.S. Foods
Category: Customer Service, Office and Administration, Sales, Support Services

 Bensenville

Type: Full Time

US FOODS in Bensenville is looking to add a Customer Solutions Coordinator (CSC) to their dynamic team! The successful candidate will leverage proprietary company systems and tools to coordinate customer solutions specific to new, at risk, and lost customers for the Area. The CSC is primarily responsible for Lead Assignments, New Customer Onboarding, and the Save Our Sales process. The CSC works with the Area Director of Sales support, and cross functionally with all departments to gather and distribute information to stakeholders and the appropriate leadership teams, to ultimately drive new business and reduce customer churn.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•    Coordinates and offers strategic insight to all aspects of New Customer Onboarding and lead assignment
•    Identifies and analyzes at-risk customers, serving as key contact for the Save Our Sales (SOS) process and Net Promoter Score
•    Provides area reporting and analysis specific to new business and lost business
•    Active participant in Core Team Meetings and Routines
•    Audit programs for accurate sales information
•    Administers SOUS and ExpandShare user access
•    Other responsibilities as required