Posted 2 weeks ago

Desktop Engineer

Company: City of Naperville
Category: IT


Type: Full Time

The City of Naperville IT department is looking for an experienced Desktop Engineer to join its team. This technology professional will work with a group of IT professionals in providing technical support and troubleshooting related to the installation, maintenance, and management of IT systems. Duties:

  • Provide technical support and troubleshooting related to the installation, maintenance and management of systems including Microsoft System Center Configuration Manager (SCCM), BitLocker and enterprise and departmental software configurations.
  • Manage tools and processes for deployment and management of desktop and mobile computing. 
  • Create, update, and maintain operating system (OS) images for deployment for various types of city supplied hardware and make them available through SCCM. Customize the OS user interface for ease of use and management.
  • Create, update, and maintain application deployment tasks in SCCM for over one hundred enterprise and departmental applications. Thoroughly test the deployment tasks to ensure a quality product for the end users.
  • Run and create custom reports of queries based on customer’s needs from SCCM.
  • Perform network administration functions including Microsoft Active Directory and Office365 portal for user account creation and permissions, group policies and print services.
  • Monitor Office365 Admin Center for service interruptions and bulletins, initiate appropriate communication and action as needed.
  • Provide Level 2 technical support and troubleshooting for personal computers, mobile computers, tablets, phones, printers and other software and peripheral equipment. 
  • Assist PC Techs with the installation of personal computer hardware and software.
  • Assist network group in configuring and troubleshooting enterprise and departmental application servers.