Posted 3 weeks ago

Development Database Specialist

Company: The Morton Arboretum
Category: Data Science


Type: Full Time

The Morton Arboretum is seeking a technically savvy Development Database Specialist to serve as the Development department’s CRM subject matter expert to provide technical expertise through training, database management, analytics, and reporting. The successful candidate will have prior experience working in an advancement/development office, comfortable working in a fast-paced setting, able to meet deadlines, be proactive, work independently and as part of a team. 
Summary: Responsible for managing and maintaining donor information through the Arboretum’s constituent relationship management platform to ensure the quality and integrity of donor data. Partner with colleagues in Information Technology and Development Operations to identify priorities and work together to improve and enhance systems to meet the current and future needs of the Development department. Serve as the CRM subject matter expert for the Development department and maintain reports and dashboards illustrating key metrics and fundraising performance. Essential Functions: 

  • Manage the Development functions through administration and technical support of the constituent relationship management platform, Salesforce. 
  • Partner and work together with the CRM and Database Administrator to maintain, develop, and implement policies and procedures for ensuring the security and data integrity of the database. 
  • Conduct weekly and monthly audits of data to confirm use of accurate data entry processes. Proactively lead regular database hygiene and maintenance efforts, including duplicate management, and updates of specific datasets.
  • Address opportunities and challenges of robust database use, proposing new and improved solutions. Create and document protocols and procedures for best database practices.
  • Identify, track, and report on key metrics, and create customized reports and dashboards for departmental use. Assist colleagues as needed by generating and reviewing standard financial, donor, and engagement reports for the Development department, including fundraising dashboards, member visit reports, and other reports that assist in evaluating fundraising activities.
  • Monitor and maintain Salesforce integration with third-party data sources and import and export data with third party applications, as necessary.
  • Identify and gather requirements from internal stakeholders to implement system enhancements to meet department objectives. Define and perform user testing of enhancements and document test results.
  • Provide user training and develop training materials as required.
  • Provide support for and attend Arboretum donor and member events.