Posted 1 week ago

Field Service Supervisor – Power

Company: Altorfer CAT
Category: Professional Services

 Addison

Type: Full Time

Altorfer seeks a Field Service Supervisor – Power who has the ability to manage, change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. Excellent communication skills and knowledge of field service work and various types of equipment, proficient in Windows based applications and DBSI.

  • Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
  • Accommodate customer requests for service, where technician schedule changes as necessary to meet customer desired timeframe.
  • Open work orders by collecting all required information from the customer on the initial phone call.  Keep customers informed of job progression up to and including conclusion.
  • Review all field service work orders for accuracy.
  • Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
  • Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
  • Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.
  • Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day-to-day operations.