JOBS

Altorfer CAT seeks a Field Service Supervisor to join their team. Candidate must have the ability to manage, change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. Excellent communication skills and knowledge of field service work and various types of equipment, proficient in Windows based applications and DBSI. Salary is $70,000 – $90,000. Benefits are offered: Health, Dental, Vision, Disability, and Life Insurance; 401(k); Paid Holidays; Paid Parental Leave and Funeral Leave; Paid Time Off: Prorated 80 hours of PTO; Education Assistance; and Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection.
Responsibilities:

• Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
• Accommodate customer requests for service; where technician schedule changes as necessary to meet customer desired timeframe.
• Open work orders by collecting all required information from the customer on the initial phone call.  Keep customers informed of job progression up to and including conclusion.
• Review all field service work orders for accuracy.
• Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
• Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
• Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.
• Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day-to-day operations.