Posted 3 weeks ago

Field Service Technician

Company: Altorfer Cat
Category: Manufacturing/Skilled Trades

 Addison

Type: Full Time

Altorfer is seeking a Field Service Technician who will perform service repairs and preventive maintenance, providing superior service and representing Altorfer’s professional image. Responsibilities include:

  • Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines.
  • Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher.
  • Ability to use SIS, ET, parts and service manuals.
  • Properly segment jobs and order parts accordingly.
  • Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis.
  • Effectively communicate job status to customers and office personnel.
  • Works in an efficient manner; at customer’s jobsite, in the shop and when driving to location or shop.
  • Capable of in-depth electrical, hydraulic and power train relate troubleshooting using prescribed tool, guidelines and documentation.
  • Maintain Altorfer supplied tooling and equipment, including company provided service vehicle.
  • Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible.
  • Perform mechanical work relating to the business of the department.
  • Keep current with industry standards.
  • Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills. Take full ownership of job.
  • Use safe working practices.
  • Must maintain a Class “B” CDL
  • Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse.