Posted 4 weeks ago

Franchised Front Desk Agent

Company: Fairfield Inn & Suites
Category: Hotel and Hospitality

 Lombard

Type: Full Time

Fairfield Inn Hotel is looking for experienced and ambitious hospitality professionals with a “people person” attitude plus organization and technology skills to delivery friendly success stay for all our guests. The front desk team utilizes excellent communication and collaboration to ensure each guest experience is consistent and meets our international brand standards. These principals are especially critical to build confidence in our guests that we are taking proper steps to keep them and our associates healthy. Duties:

  • This is a unique position that will consist of working a combination of some desk agent shifts (morning/evening) and some night auditor shifts (overnight) to allow for flexibility to accommodate business needs.
  • The Front Desk Agent works to put a face and personality on the services we provide and promptly responding to guest requests and reacting with empathy to understand and resolve issues when they arise.
  • Provide information on hotel amenities, surrounding attractions and transportation.
  • Generate and review reports to assist with planning, tracking, and accounting.
  • Utilize numerous technical applications and tools such as PMS (Fosse), Microsoft Office, Microsoft Teams, SalesForce and more.
  • Function as cashier for market items, including alcohol sales.
  • Respond per company guidelines to guest issues/concerns, as needed.
  • Work independently and function as manager on duty.
  • Shifts run 7:00AM – 3:00PM and 3:00PM – 11:00PM, 7 days/week.
  • The Night Auditor provides the same friendly service and functions as Front Desk Agent, as well as conducting a review of the day’s business to find and resolve errors before closing out the business day.
  • Greet late arrival guests, check-in and process reservation details.
  • Review paperwork for accuracy ensuring addressing errors and omissions.
  • Perform final day close-out preparing the PMS for the next day’s business.
  • Preparing summary Excel spreadsheets and reports for management.
  • Prepare coffee bar and breakfast area for the morning.