Posted 2 weeks ago

Front Administrative Assistant

Company: World Relief
Category: Office & Administration


Type: Full Time

World Relief is seeking an Administrative Assistant who will offer administrative clerical support for the World Relief Chicagoland’s Immigration Legal Services (ILS) department with limited additional support provided to the other departments of World Relief Aurora. Responsibilities: 

  • Facilitate in-person and telephone intake of new and existing clients.
  • Schedule client appointments and administer reminder phone calls.
  • Answer and screen all incoming phone calls for the Immigrant Family Services (IFS) and ILS department and direct accordingly.
  • Collect payment from ILS clients and issue receipts.
  • Prepare weekly income reports and manage client payment plans under the oversight of the DuPage Office Coordinator and in collaboration with the finance department.
  • Manage/direct all outgoing and incoming mail for all office.
  • Assist with prompt filing and data entry of all correspondence from the government and communicate pertinent information to the appropriate client and/or ILS Legal Representative.
  • Provide additional administrative support to ILS Legal Representatives as needed.
  • Conduct case follow up on incomplete Citizenship/DACA files.
  • Maintain adequate office supplies for the department and coordinate orders when necessary.
  • Spanish/English document translation as needed.
  • Participate in bi-monthly in person ILS department meetings, usually held Wednesday afternoons in the DuPage (Carol Stream) office.
  • Train and oversee administrative interns and volunteers to assist with administrative tasks.
  • Participate in off-site clinics every other month per year on Saturday mornings.