Posted 3 weeks ago

Front Desk Receptionist

Company: Wheaton Eye Clinic
Category: Service/Sales

 Wheaton

Type: Full Time

The Wheaton Eye Clinic is seeking a Front Desk Receptionist to join their team. The Support Services Representative will greet patients, register new patients in the computer system, and maintain patient accounts by obtaining, recording, and updating personal financial and insurance information. Responsibilities are the following:

  • Answer and assist all incoming telephone calls.
  • Provide timely and accurate information and quality customer service to incoming patient inquiries.
  • Schedule appointments using a computerized scheduling system.
  • Resolve patient issues and consistently meet or exceed patients’ service expectations.
  • Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
  • Check patients in when arriving for their appointments, notify all necessary staff of patient arrival.
  • Check patient out after office visit and schedule follow up appointment if necessary.
  • Verify patient insurance, demographic and contact information, make any necessary changes as needed.