Posted 2 weeks ago

Help Desk Agent, Senior

Company: Sentinel Technologies
Category: IT

 Downers Grove, Remotely

Type: Full Time

Sentinel is seeking a Senior Help Desk Agent to join their growing team. As a Help Desk Agent, you will be assisting end users. This is a second shift position and will require you to work: Monday-Friday from 5pm-1:30am reporting to their Downers Grove corporate headquarters with the ability to work remote. Qualifications:

  • 5+ years of Help Desk experience and supporting users remotely required.
  • Must be able to work 5pm-1:30am.
  • Experience with Microsoft Office/O365, Active Directory, DNS, and DHCP.
  • Experience with Apple IOS a plus, experience with mobile devices (iPhone and Android) required.
  • Basic understanding of Multi-Factor Authentication required.
  • Experience with Google G-Suite a plus.
  • Experience with provisioning necessary access (printers, drives, applications.)
  • Basic networking skills and remote imaging required.
  • Bilingual in Spanish a plus.
  • SCCM certifications a plus.
  • Kaseya experience preferred.
  • Patching experience desired.