Help Desk Agent, Senior
Company: Sentinel Technologies
Downers Grove, Remotely
Type: Full Time
Sentinel is seeking a Senior Help Desk Agent to join their growing team. As a Help Desk Agent, you will be assisting end users. This is a second shift position and will require you to work: Monday-Friday from 5pm-1:30am reporting to their Downers Grove corporate headquarters with the ability to work remote. Qualifications:
- 5+ years of Help Desk experience and supporting users remotely required.
- Must be able to work 5pm-1:30am.
- Experience with Microsoft Office/O365, Active Directory, DNS, and DHCP.
- Experience with Apple IOS a plus, experience with mobile devices (iPhone and Android) required.
- Basic understanding of Multi-Factor Authentication required.
- Experience with Google G-Suite a plus.
- Experience with provisioning necessary access (printers, drives, applications.)
- Basic networking skills and remote imaging required.
- Bilingual in Spanish a plus.
- SCCM certifications a plus.
- Kaseya experience preferred.
- Patching experience desired.