Help Desk Agent
Company: Sentinel Technologies
Downers Grove, Remotely
Type: Full Time
Sentinel is seeking an entry-mid level Help Desk professional to join their team to provide customer service and technical support. This individual will be responsible for troubleshooting hardware, software issues, and making sure all helpdesk tickets are assigned correctly and resolved in the targeted timeframe. The schedule for this position is Monday – Friday 8:30am-5pm CST with the ability to be flexible for occasional nights and weekends. Qualifications:
- 3+ years of Help Desk experience and supporting users remotely required.
- Must be able to work Monday through Friday from 8:30am-5pm CST.
- Experience with Microsoft Office/O365, Active Directory, DNS, and DHCP required.
- Experience with Apple iMac and MacBook devices is required.
- Experience with mobile devices (iPhone and Android) required.
- Basic understanding of Multi-Factor Authentication required.
- Basic networking skills and remote imaging required.
- Experience with Google G-Suite a plus.
- Experience with Apple IOS a plus.
- Experience with provisioning necessary access (printers, drives, applications) a plus.
- Bilingual in Spanish a plus.
- SCCM certifications a plus.
- Kaseya experience preferred.
- Patching experience desired.