Posted 2 weeks ago

Helpdesk Agent

Company: Sentinel Technologies
Category: IT

 Downers Grove, Remotely

Type: Full Time

Sentinel is seeking a Help Desk professional to join their team to provide customer service and technical support. This individual will be responsible for troubleshooting hardware, software issues, and making sure all helpdesk tickets are assigned correctly and resolved in the targeted timeframe. The schedule for this position is Monday – Friday 8:30am-5pm CST with the ability to be flexible for occasional nights and weekends along with being on an on-call rotation. Qualifications:

  • 3-5 years of experience in a Helpdesk role.
  • Experience with Microsoft Windows 10/11 is required.
  • Experience with Microsoft Office/O365, Active Directory, DNS, and DHCP is required.
  • Experience with Apple iMac and MacBook devices is required.
  • Basic networking skills and remote imaging required.
  • Experience with mobile devices (iPhone and Android) required.
  • Basic understanding of Multi-Factor Authentication required.
  • Experience with Google G-Suite a plus.
  • Experience with provisioning necessary access (printers, drives, applications).
  • Ability to lift lifting of up to 75 lbs. independently and up to 150 lbs. with assistance.
  • Preferred certifications are A+, Network+, Microsoft, or Azure.
  • Experience with patching and patch management of servers and workstations.