Posted 2 weeks ago

Hospital Home Care Liaison

Company: Rotech Healthcare Inc.
Category: Healthcare


Type: Full Time

Rotech Healthcare is seeking a dedicated Liaison join their team. In this position you will be responsible for working in conjunction with hospital case management, continuing care personnel to plan, coordinate and facilitate discharge planning for home care services for patients receiving respiratory, DME services and/or home infusion therapy services. SHIFT: Tuesday – Saturday 8am to 5pm. Essential Duties and Responsibilities:

  • Always acts in an ethical and legal manner when making visits to referral sources.
  • Complete and submit, accurately and timely, all required paperwork including but not limited to referral intake forms, insurance verification documents, delivery tickets, activity logs, special information reports, etc.
  • Coordinate the patient referral process including referral demographics, communication with customer service/clinicians, verification of insurance coverage, delivery, education, CMN retrieval and patient/referral source satisfaction follow-up.
  • Creates and maintains constructive working relationships with management and staff.
  • Goes ‘the extra mile’ in order to exceed customer needs.
  • Identify, develop and maintain relationships with hospital personnel such as case managers, social workers, physicians, nurses, etc.
  • Maintains a high level of satisfaction with patients, referral sources, and location employees.