Posted 2 weeks ago

Inside Service Technician – Hot Side

Company: Parts Town
Category: Manufacturing/Skilled Trades, Service/Sales

 Addison, Hybrid

Type: Full Time

Parts Town is seeking Inside Service Technicians to join their team. As an Inside Service Technician (internally known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and via email. On a daily basis, you’ll assist with repairs on warranty and non-warranty foodservice equipment (specifically hot-side units). You’ll work closely with manufacturers to recommend engineering changes and document equipment/component failure rates. After completing the onboarding process, you’ll also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications. A Typical Day:

  • Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
  • Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
  • Maintain all customer call information into a company database to better assist future inquiries.