IT Deskside Support Specialist
Company: ATI Physical Therapy
Category: IT
Downers Grove, Hybrid
Type: Full Time
ATI Physical Therapy is seeking an IT Deskside Support Specialist to join their team. This position provides help desk and IT support including maintenance of the computer desktop & the AV environment. This role is responsible for analyzing IT issues, resolving problems and installing hardware and software. Collaboration with other roles in IT and the business will be required to resolve many issues. Additionally, responsible for the administration and internal support PCs, printers and related equipment. Tasks include end user support, and performing light PC maintenance, upgrades and configurations. In addition, the role may include the support of corporate’s networks, provisioning and troubleshooting other computer equipment, and troubleshooting wireless links & networks. Salary range is $22.00 – $29.00 an hour and click HERE for benefits information. Responsibilities:
- Monitor and respond quickly and effectively to requests received directly or through the IT help desk.
- Ability to collaborate effectively across IT and business divisions to resolve issues.
- Provide help desk support and resolve problems to the end user’s satisfaction.
- Assist the staff with any questions they may have about software.
- Install, test and configure new workstations, peripheral equipment and software.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Assign users and computers to proper groups.
- Document internal procedures.
- Assist with onboarding of new users and off-boarding of departing users.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Assist with maintaining inventory of all equipment, software and software licenses.
- Assist with continuous improvement initiatives in all IT areas.
- Participate in planning and implementing small to large scale projects.