Posted 1 week ago

IT Desktop Specialist

Company: Teledyne
Category: IT

 Woodridge

Type: Full Time

Teledyne has an IT Desktop Specialist position open. You will provide local client IT support when tier-1 support cannot fill a request or resolve an issue remotely. Install hardware, perform hardware refreshes, and manage break-fix of hardware. Perform system administration at the site level as needed. Receives detailed instructions on new tasks and/or projects, little to no guidance on routine, varied situations that are normally encountered. Contributions generally require high attention to detail and may have minor impact on the organization. Essential Duties and Responsibilities include the following:

  • Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
  • Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved.
  • Record and track interactions with end-users and related activities in the service desk tool.
  • Create Knowledge Base articles as repetitive issues arise.
  • Provide site IT support encompassing: – PC configuration and troubleshooting.
  • OS, hardware, and software.
  • PC maintenance/preventative maintenance.
  • Printer installation, networking, configuration and troubleshooting.
  • New user setup on Active Directory network.
  • Support for client applications.
  • Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support.
  • Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
  • Maintain department loaner equipment and administer checkout process.
  • Review and record daily event logs.
  • Call software and hardware vendors to request service regarding defective products.
  • Support equipment used in conference rooms and auditorium.