Posted 4 days ago

IT Desktop Support Specialist

Company: Altorfer CAT
Category: IT


Type: Full Time

Altorfer CAT is currently seeking a Desktop Support Specialist that will be responsible for resolving user issues, documentation, computer deployment, hardware, software and networking issues. Basic duties and qualifications:

  • Working together with other Helpdesk staff, diagnosing and resolving computer problems and requests from users in a timely manner.
  • Install, configure, and troubleshoot hardware, including desktops, laptops, printers, tablets and other assignments assigned.
  • Bachelor’s degree in computer science or related course of study.
  • 1-3 years of proven experience, industry certifications or degrees will be considered in lieu of experience.
  • Certifications are a Plus (A+, MCP…)
  • Strong knowledge of Microsoft Office/O365 and Windows operating systems.
  • Strong troubleshooting skills.
  • Experience with deploying desktop images and the setup of new computers.
  • Strong organization skills and ability to manage a constantly changing workload.
  • Excellent verbal and written English language skills.
  • Experience with Windows 10/11 is required.
  • Proven customer service skills.
  • Good interpersonal skills, an ability to work with others and working with a team approach.
  • Positive and friendly attitude.
  • Some local travel will be required.
  • Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).