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Posted 4 weeks ago
IT Help Desk Support Technician
Company: Aqueity
Category:
IT, Technician
Lombard
Type: Full Time
Aqueity is looking for a skilled IT Help Desk Support Technician, who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Technician will support and triage incoming issues on the following technologies: workstations, printers, servers, networks, and vendor-specific hardware/software. Essential Duties and Responsibilities:
Provides IT Support relating to technical issues involving Microsoft’s core business applications, operating systems, and cloud services.
Supports disaster recovery solutions.
Provides technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Provides basic remote access solution implementation and support: VPN, remote services, and Citrix.
Monitors the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
Triages and classifies incoming service requests by gathering information from clients and computer systems.
Documents and tracks all required information supporting accurate ticket reporting for the Service Desk.
Resolves service requests during the first phone call if possible and escalates service requests to other resources as needed.
Communicates with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Displays an ability to patiently walk a user through the steps needed to address the issue.
Fast turnaround of customer requests – quickly and correctly identifies the user’s issue or problem, recommending the most efficient solution to address the issue.
Answers all web-based inquiries and phone calls within the response time goals for the Service Desk.
Documents basic support processes and knowledge base articles for recurring issues as needed and escalates identified recurring issues to next level support engineers.
Ability to work in a team and communicate effectively – maintains a positive and friendly attitude towards all team members.
Handles difficult situations calmly and with confidence.
Displays empathy for our technology users and their day-to-day challenges.
Maintains good organization and follows each user service issue through to completion.
Productively fills down-time to improve our technology infrastructure and our organization.
Proactively makes suggestions for solutions to our most recurring user requests and technology service issues.
Improves customer service, perception, and satisfaction.
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Peek Inside: At this location, we offer our customers a wide range of manufacturing capabilities, from CNC machining all the way to complete product assembly and fulfillment.
Fun fact about our company: a robot works right alongside our machinists to produce parts with quality and efficiency!
You would like to work at our company if
you are interested in the wide range of evolving technologies, processes and creativity that go into the world of modern manufacturing.
In the next year, we expect to hire CNC machinists
To get that job, you typically need a high school diploma and vocational or technical training in machining. We offer additional on-the-job training once a new machinist with the foundational skills and experience joins the team so they can continue to master their craft.
Our best machinists have: a passion about the art and science that goes into taking a raw piece of metal or plastic and forming it into a high-precision design.
CNC Machinists From this position, you could grow into
Master Machinist
Machining Business Manager
Owner of your own machining business
In the next year, we expect to hire Assembly Operators
To get that job, you typically need a high school diploma, a mechanical aptitude and a willingness to learn and closely follow processes and work instructions.
Our best assembly operators are eager learners and pay attention to details. They enjoy working on different types of mechanical work every day.
Assembly Operators From this position, you could grow into
lead operator
supervisor
manufacturing manager
FEATURED ORGANIZATION:
Company Name: The Jel Sert Company
DuPage Location: West Chicago, IL
Total number of employees in DuPage: 900 during peak season
Peek Inside
The Jel Sert Company is a leading manufacturer of food and beverage products. For the past 20 years, our team has been dedicated to establishing an exemplary manufacturing infrastructure that supports the needs of some of the world’s largest Consumer Packaged Goods and pharmaceutical companies.
Jel Sert is committed to providing employees with development opportunities as we are invested in their long term success and advancement within the organization. An individual development plan assists employees in career and personal development and allows employees to reach short and long term career goals.
You would like to work at our company because
We are committed to attracting the best talent and developing our employees to exceed their potential. Our employees take pride in their work and are always looking for ways to contribute their ideas, skills, experience, and passion. We reward and value creativity, professionalism, teamwork, honesty, and longevity.
In the next year, we expect to hire 2-3 technicians
To get this job, you typically need a Minimum of 3 years’ experience working with electrical, hydraulics, programming, and mechanical PLCs is required.
We pay $2.00 per hour shift differential for all time worked on 3rd shift. *Rate of pay depends on one’s experience, education, and skills.
Our best technicians have: Strong mechanical and electrical skills Additionally, someone that takes pride in their work, is honest, creative in their ideas, and works as a professional in a team environment.
All Technicians are sent to College of DuPage for classes. Technicians are scheduled for a series of six mechanical and six electrical classes. Classes are during work hours, so Technicians are paid for their time in class. We adjust their hours to spend half their shift on the floor and the balance in the class. Jel Sert pays for this training which includes classroom and lab work. All Technicians are involved in this training despite their experience level.
TECHNICIAN
From this position, you could grow into
