JOBS

Midwestern University seeks a Patient Services Manager to join their team. The Manager of Patient Services supports patients by addressing questions or concerns related to quality of care, access, and interactions within the dental clinic. They provide guidance on general inquiries and help facilitate positive experiences for patients. This role assists the Associate Dean of Clinical Education in coordinating the Dental Institutes’ activities with Community Partners. This role also contributes to the Dental Institute’s risk management and quality assurance initiatives and works closely with clinical leadership, staff, students, patients, and the public to support a high standard of care. The Manager of Patient Services reports to the Associate Dean of Clinical Education.
Pay range is $76,440 – $85,000. Comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long-term disability, and pet insurance. They offer paid holidays, sick/flex days, personal days, and vacation days; 403(b)-retirement plan; tuition reimbursement; childcare subsidy reimbursement program; identity theft protection; an employee assistance program; and wellness facility on-site with a fully equipped fitness facility.
Some job functions are the following:

• Assist patients and the public with non-dental questions or concerns.
• Provide information to the patients and the public on the College policy and procedures.
• Provide patients and the public with assistance on issues related to quality of care, access to care, interactions with the staff, faculty and students at the dental clinic and with other general informational concerns.
• Assists in reviewing and resolving patient concerns, involving additional or corrective treatment, administrative support, or refund requests.
• Investigate incidents, injuries, access to care issues and other patient concerns to determine the facts.
• Function within the general policies and procedures of the college to recommend the best course of action when a patient seeks additional dental work, corrective dental work, administrative relief, or monetary refund from any of the various areas within the college.
• The Manager of Patient Services will maintain documentation of all patient concerns and complaints and will produce regular reports by date, type of concern and method of resolution. This will include managing patient reviews and follow-up with concerns.