JOBS

The Warrenville Public Library District is seeking a Member Services Associate to greet, welcome, assist (or refer) all members and guests. Complete library card
registrations, check out items, collect fees and resolve matters related to library card accounts.
This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The employee may be requested to perform job-related responsibilities and tasks other than those stated in this job description. The employee is expected to possess the knowledge, skills and abilities needed to carry out these essential functions. Below lists some responsibilities:

• Greet and welcome all who enter the library and direct them to the appropriate department, area or staff member.
• Maintain confidentiality of members and guests including personally identifiable information, borrowing history and use of the library.
• Register new library cardholders. Update and maintain accurate, complete cardholder records, including online library card registrations.
• Perform circulation activities including checking out and renewing items.
• Resolve member account questions and concerns, including questions related to library card status, returned items and lost, overdue or damaged items.
• Collect fees and apply payments to accounts. Balance the cash register and daily receipts
• Assist with and provide instruction for functions of online “My Account” access such as checking due dates, renewing items, making payments and placing, suspending or canceling holds.
• Assist with and provide instruction for use of self-check machines, copy machine and scan/fax/email station.
• Perform hold shelf maintenance.
• Issue guest passes for computers and accept payments for computer print accounts.