Posted 4 weeks ago

Membership Sales Assistant

Company: The Morton Arboretum
Category: Customer Service, Sales


Type: Full Time

The Morton Arboretum is seeking a temporary membership sales assistant to join their team to provide a high level of customer service to members and visitors promoting and selling all levels and types of memberships at The Morton Arboretum, including, but not limited to new, upgraded, two year, and gift memberships. You’ll be part of a very special front-facing team working together to make the Arboretum exceptional. Duties:

  • Sell new and gift memberships, renew existing, and upgrade renewing memberships on-site.
  • Greet visitors in a friendly, attentive way, and address their needs promptly. Develop proficiency in Arboretum membership and general information and literature, resources available, and desk procedures.
  • Communicate all benefits associated with membership and be able to explain them accurately and with enthusiasm to prospective and renewing members. Communicate special incentives or offers associated with direct mail campaigns, or special on-site or “day-of” offers.
  • Process membership applications according to established procedures.
  • Process payments and accurately open, close, and balance the cash drawer per established procedure. Prepare, review, and submit sales results and a shift report at the end of each work shift. File end-of-day report, as needed.
  • Understand and be proficient as required with hardware and software associated with the Member Services Desk, including basic Salesforce, wireless and hardwired credit card machines, internal and external email, Microsoft Office, Google Applications, and point-of-sale system.
  • Contribute ideas for promotions, events, membership levels, premiums, incentives, and campaigns.