JOBS

Brookfield Zoo is hiring for a Motor Team Driver and Tour Guide. The Motor Tram Driver and Tour Guide Seasonal contributes to the success of Brookfield Zoo Chicago (“BZC”) and the goals of providing an extraordinary guest experience and to BZC’s goal of financial sustainability by helping to generate revenue through the operation of the Motor Safari trams, buses, and attractions. Specifically, responsible for transporting guests on designated routes throughout the park, narrating tours, operating the attractions, providing transportation for events, providing access control function at Motor Safari tram stations and attractions, and responding to inquiries, providing strong customer service and portraying a good example of Brookfield Zoo Chicago’s mission. This is a seasonal non-union hourly position, with a pay rate of $17.80 per hour. To see the full description and benefits information, click Apply Now to be directed to the employer’s website. Benefits information can be found at the end of the job description.
Primary responsibilities are:

• Provide the highest level of quality customer service while representing Brookfield Zoo Chicago in a professional manner at all times. Provide assistance and directions to guests.
• Deliver extensive park narratives on Motor Safari trams and buses while driving in a safe, conscientious manner, including through large crowds. May provide narrated Wildlife Walking Tours throughout Brookfield Zoo Chicago.
• Learn approved tour guide materials and communicate special event and other information as directed.
• Accountable for following and enforcing all applicable institutional policies and procedures and departmental protocols.
• Provide a neat, clean appearance of self, vehicle, tram areas, and attraction areas at all times, which includes washing and cleaning vehicles and the Carousel.
• Provide the access control function for Motor Safari trams and at attractions by ensuring all guests boarding possess a ticket or membership card and are scanned prior to entry.
• Assist with operating permanent and other assigned attractions in a safe manner following established procedures. Perform and maintain daily operational checklists.
• Maintain a high level of vigilance in supervising guest safety and attraction operation.