JOBS

Edward Don and Company is hiring for a Senior Customer Service. The position will be responsible for the logistics, sales support, project coordination and all responsibilities needed to support their multi-unit customers. Salary range is $18.00 – $20.00 and they offer a benefits package from medical with a variety of options to choose from, all the way to 401K plan to plan for retirement. Some responsibilities are the following:

• Coordinate logistics in regard to new customer rollouts, openings, and product rollouts with both internal and external customers.
• Attend all business review meetings with multi-unit customers (on/off premise).
• Ensure that databases are maintained, utilized and updated to provide essential data to all Don Users.
• Communicate directly with Multi-Unit customers to address questions, issues, quotes and contracts.
• Communicate specific multi-unit program details to internal departments as needed.
• Make occasional sales calls and researches/resolves customer issues and inquiries.
• Prepare quotes, NMR’s, cost-plus forms, contracts, customer Order Guides (in conjunction with Marketing Services), C/SC, price list maintenance and other forms or reports.
• Request literature, samples, proofs of delivery from manufacturer.
• Generate quotes on stock and non-stock items.
• Assist in pre-pack check-ins, on-site at customer openings.
• Resolve credit issues with customers.
• Use sales rep inventory/price list to match Don items, acquires vendor contract pricing and sets in-house contract price levels.
• Prepare Sales Presentation book including quote with pricing and photos, Ed Don info, etc. for presentation to customer.
• Work with Sales Rep and DSM to set Cost-Plus pricing levels, process through the Finance and New Accounts Departments to tie all units to the new class/subclass and price list.
• Set-up new accounts and vendors as needed.