Posted 2 weeks ago

OC Analyst

Company: Sentinel Technologies
Category: IT

 Downers Grove

Type: Full Time

Sentinel is seeking an OC Analyst to join their team. As a Network Analyst, you are part of the operations in a 24X7 Network Operations Center, monitoring customers’ production systems. As an OC Analyst, you will be responsible for; providing support to client operations, communicating via phone and e-mail with customers and technicians, and troubleshooting and escalating trouble cases as needed. Qualifications:

  • CCNA certified.
  • Strong typing ability (is a plus).
  • Responsible to Master the NOC Skill set.
  • Follows Proper Phone Etiquette Procedures and Email Processes.
  • Precision and Accuracy with variable monitoring systems.
  • Organized with Ability to Multi-task.
  • Quickly Responds to Problem/Critical Situations.
  • Accurate and Timely Communication/Interaction Internal and External at All Levels.
  • Takes Initiative to Seek Resolutions.
  • Full knowledge of Technology Terminology.
  • Receptive to Constructive Performance Feedback.
  • Adaptable to Company/Departments Trends.
  • Completes Outlined Assigned Tasks Along with Ad-Hoc Assignments.
  • Obtains Training as Required or Necessitates.
  • Assist with training new NOC agents.
  • Fast Pace Environment and Works Well in a Team Atmosphere.
  • Leadership Skills.