Posted 4 weeks ago

Order and Customer Service Specialist

Company: Hilscher North America
Category: Customer Service

 Lisle

Type: Full Time

Hilscher is currently looking for a detail-oriented and customer-focused individual to join their team as an Order and Customer Service Specialist. This role plays a crucial part in ensuring seamless order processing, efficient shipping, exceptional customer satisfaction, successful management of product returns, and effective communication with customers. Responsibilities are listed below. Click HERE for full details about the position. Send resume to usjobs@hilscher.com if interested.

  • Entering orders in the Order entry system.
  • Coordinate shipments with the production sites to ensure timely fulfillment of orders.
  • Monitor delivery dates and updating customers on their orders.
  • Serve as the primary point of contact for commercial customer inquiries.
  • Confidence in working with customers to provide timely and accurate information on products.
  • Assist in preparing sales quotes and proposals.
  • Coordination with the warehouse team on shipping dates and capacities.
  • Assist with Shipping and Receiving.
  • Assist with organizing the Warehouse.