JOBS

Altorfer has a Power Rental Service Supervisor position to fill. The Power Rental Service Supervisor provides operational support and job coordination for the Power Rental Service team. This role demands excellent verbal and written communication skills, the ability to influence others positively, and strong leadership, administrative, organizational, and technical abilities. Knowledge of safety requirements, PPE, and protocols is essential. The ideal candidate can thrive in a fast-paced environment, manage multiple priorities, and work extra hours when needed. The Power Rental Service Supervisor reports directly to the Commercial Engine Service Manager and collaborates closely with the Power Rental Sales Manager, Administrative Supervisor, Rental Coordinators, Outside Rental Sales Representatives, and other Service Department staff to ensure customer needs are met with high satisfaction.
Payrate: $60,000-$85,000 annually. Altorfer Industries offers Health, Dental, Vision, Disability, and Life Insurance; 401(k); Paid Holidays; Paid Parental Leave and Funeral Leave; Paid Time Off: Prorated 80 hours of PTO; Education Assistance; Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection. Responsibilities are the following:

• Supervise daily activities of all power rental technicians across all Altorfer locations, including shop schedules, field schedules, and special field or event projects.
• Maintain technician productivity through training development, scheduling, and coordination with other Service Supervisors. Complete Annual Performance Reviews for assigned staff.
• Manage the maintenance and fleet readiness of rental equipment, perform daily spot checks of the yard and rental-ready line, and routinely update equipment status in iRental.
• Accommodate rental service requests, adjusting technician schedules as necessary to meet or exceed customer expectations. Manage/approve technician time in Service Link and ADP.
• Communicate with customers, management, sales personnel, sales coordinators, suppliers, and technicians to assure smooth operation of the shop and maintain fleet readiness.
• Ensure timely processing of rental contract documents including check-in/check-out paperwork for prompt billing.
• Document and communicate suspected customer damage/loss to the customer or Rental Sales Rep within 24 hours of discovery.
• Open and invoice work orders by collecting required equipment information and monitoring repair progress.
• Ensure adherence to quality service processes including proper work order management/coding, technician entries, and SIMS entries.
• Monitor warranty coverage on rental equipment and ensure warranty repairs comply with Caterpillar guidelines.
• Ensure adherence to the Reman Core management process/policies.
• Complete/maintain Caterpillar Telematics Monitoring installation on all compatible rental units.
• Travel periodically to all power rental service locations including Bartonville, IL, Cedar Rapids, IA, and Hammond, IN.
• Manage all rental inventory including rental accessories, shop supplies, generator cables, and rental parts inventory.
• Implement process software tools including but not limited to ServiceLink, iRental and CAT Inspect.
• Cultivate a culture of high-quality service processes with a focus on continuous improvement.
• Meet all safety goals and promote a safe work environment through adherence to the company safety program and procedures, holding daily toolbox talks safety, performing weekly walk-through inspections, investigating and reporting safety incidents, and maintaining Kelmar documentation requirements.
• Attend all facility safety meetings, either in person or via Microsoft Teams.
• Maintain personal development and complete all assigned training.