JOBS

InfoSend is hiring for a Production Mail Insert Lead to join their production facility. This is an opportunity for someone with experience in direct mail, print/mail inserting operations, or USPS mail prep who is looking to grow in a hands-on leadership role.
As Shift Lead, you’ll support and guide Mail Insert Operators, perform quality control and setup checks, and act as the first point of contact for production questions and equipment issues. Your attention to detail and ability to keep the team running smoothly will be essential to ensuring daily SLAs are met and quality standards are upheld.
Hourly pay: $19.50 – $21.00/hr. with Medical, dental, vision, and life insurance; supplemental and flexible spending options; 401(k) with generous company match; paid time off, sick leave, and holidays; bonus opportunities; stability and long-term career growth; casual dress and supportive team culture; employee Assistance Program; and opportunities to cross-train and advance.
Responsibilities:

• Perform setup signoffs and material checks before job launch.
• Lead, assign, and coordinate operator workloads based on priorities and staffing.
• Conduct periodic audits to ensure accuracy, compliance, and SLA adherence.
• Communicate with USPS reps and internal teams to resolve production/file issues.
• Monitor machine performance and operator progress; escalate issues as needed.
• Support and train insert operators on equipment (Pitney Bowes, Bell & Howell).
• Assist in handling spoiled postage jobs, reruns, and other special mail projects.
• Track and report TruCheck alerts, double completions, late jobs, etc.
• Maintain accurate production records and ensure quality controls are followed.
• Communicate shift updates clearly to supervisors and management.