Posted 4 weeks ago

Refugee Case Worker

Company: World Relief
Category: Social Work

 Carol Stream

Type: Full Time

World Relief seeks a Refugee Case Worker to join their team. This position assists with the provision of core services and provides short-term case management for refugee families in coordination with WR staff, local churches, and the broader community. This position will be responsible for providing ongoing client services and administrative tasks for the receptions and placement and match grant programs. Position is based in Carol Stream and requires client visits throughout DuPage County and surrounding counties. Some roles and responsibilities are the following: 

  • Coordinate pre-arrival details for incoming refugees and their family.
  • Assist with securing safe, sanitary, and affordable housing for refugee clients prior to their arrival in the U.S.
  • Work alongside the volunteer coordinator to ensure clients are well received from the airport and provided with material needs support upon arrival.
  • Provide newly arriving refugee families with core services during the first year in the U.S.
  • Assist staff with providing clients with initial and on-going orientations to life in the U.S.
  • Ensure that clients promptly receive health screenings, public aid enrollment, ESL enrollment, social security application, WIC appointment (when needed), community resources, and help with phones & internet set-ups, and securing clothing/household items.
  • Assist with lease signings and utility start-ups.
  • Ensure clients have access to food assistance (gift cards and/or food pantries) when there is a delay in food stamps. Ensure clients know where the grocery stores are and provide an initial trip to the store when necessary.
  • Request checks from the finance department and ensure clients receive funds in a timely manner to pay rent in the first 90 days and provide education/orientation to clients around paying housing and utility bills. Connect clients to financial resources when appropriate.
  • Perform home visits and evaluations during the resettlement period (first 90 days post-arrival).
  • Conduct additional screening and follow-up evaluations for cases with minors traveling alon.
  • Conduct additional home visits and financial budgeting assistance at day 180 and day 270 for clients enrolled in Match Grant to ensure self-sufficiency is achieved.