Posted 10 hours ago

Sales Support Associate

Company: Edward Don & Company
Category: Customer Service, Sales


Type: Full Time

Responsible for supporting sales representatives and customers by providing information on availability of merchandise, prices, etc., and entering orders into the SAP computer system. Essential duties:

  • Responsible for answering inbound calls and providing complete customer resolution.
  • Troubleshoot and resolve internal and external customer issues.
  • Meet statistical and quality goals established for the department.
  • Communicate with Sales team and customer base to obtain and process orders on order-entry system.
  • Process return requests from customers and forward to appropriate sales representative for approval.
  • Responsible for processing all paperwork relating to returns, orders, price changes, and adjustments.
  • Communicate with sales representatives on the status of orders, sales, pickups, and credit issues.
  • Effectively communicate both verbally and in writing to internal and external customers.
  • Organize and maintain daily call plans, based on individual customer requirements.
  • Retrieve messages via voice and e-mails as required.
  • Furnish reference catalogs, current circulars or any product information to existing and prospective accounts.