Posted 3 weeks ago

Sales Support Associate

Company: Edward Don and Company
Category: Sales

 Woodridge

Type: Full Time

Edward Don has a Sales Support Associate position open. You will be responsible for supporting sales representatives and customers by providing information on availability of merchandise, prices, etc., and entering orders into the SAP computer system. Essential duties are the following:

  • Responsible for answering inbound calls and providing complete customer resolution.
  • Troubleshoot and resolve internal and external customer issues.
  • Meet statistical and quality goals established for the department.
  • Communicate with Sales team and customer base to obtain and process orders on order-entry system.
  • Process return requests from customers and forward to appropriate sales representative for approval.
  • Responsible for processing all paperwork relating to returns, orders, price changes, and adjustments.
  • Communicate with sales representatives on the status of orders, sales, pickups, and credit issues.
  • Effectively communicate both verbally and in writing to internal and external customers.
  • Organize and maintain daily call plans, based on individual customer requirements.
  • Retrieve messages via voice and e-mails as required.
  • Furnish reference catalogs, current circulars or any product information to existing and prospective accounts.