JOBS

Parts Town seeks a visionary Senior Director of IT Operations to lead their Infrastructure & Cloud strategy across North America, reporting into the CIO. This role will be accountable for ensuring the performance, scalability, security, and cost-efficiency of their core IT infrastructure while driving innovation through automation, modern cloud operations, and a product mindset.
This leader will oversee a portfolio that spans data centers, public cloud (IaaS/PaaS), network and telco infrastructure, backup and disaster recovery, enterprise platforms such as Entra/ and Microsoft 365 and ITSM core tooling. Role will also be tasked with shifting their operating model from reactive support to proactive, self-service enablement and intelligent automation. A critical focus will be formalizing a North American IT operating model, standardizing services across divisions, and building a strong, forward-looking team.
Salary range for this role is $163,752.05 – $242,535.54 which is based on including but not limited to qualifications, experience, and geographical location. Benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Responsibilities:

• Leadership & Strategy:
  Develop and execute the IT infrastructure and cloud roadmap aligned with business and security goals. Lead a high-performing team and formalize a unified North American operating model.
• Cloud & Infrastructure Operations:
  Manage hybrid infrastructure (data centers, Azure/GCP/AWS) with a focus on automation, disaster recovery, cost optimization, and Infrastructure as Code (IaC).
• Modern Workplace & Support:
  Oversee Microsoft 365 and digital workplace tools to enhance employee experience. Lead Help Desk transformation through tiered support, self-service, and AI-driven automation.
• Automation & Service Enablement:
  Implement self-service provisioning, AIOps, RPA, and observability tools to improve system reliability and reduce incident response time.
• Network & Platform Services:
  Manage enterprise network, endpoint, and core IT platforms (e.g., Active Directory, Intune, DNS, backup).
• Vendor & Financial Management:
  Drive vendor performance, contract negotiations, and operational budgeting with a focus on innovation and cost control.
• Governance & Reporting:
  Define and track KPIs, deliver executive dashboards, and ensure compliance with cybersecurity and regulatory standards.