Posted 2 weeks ago

Senior IT SAP Analyst

Company: Illinois State Toll Highway Authority (Illinois Tollway)
Category: IT

 Downers Grove

Type: Full Time

The Illinois Tollway seeks a Senior IT SAP Analyst to join their team. The Senior IT SAP Analyst provides the daily leadership as the subject matter expert and support for the SAP application focusing on SRM (Supplier Relationship Management) which includes leading and facilitating workshops with business users to understand issues, gathering requirements, designing, testing, and implementing solutions. The role requires strong leadership and organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail, be adaptive to various competing demands and demonstrate the highest level of communication and responsiveness with team members and external resources. The Senior IT SAP Analyst will be expected to use their knowledge of business processes and SAP functionality to propose, design, and deliver value added solutions. Some job functions of this position are:

  • Liaison to business users and key stakeholders to understand and evaluate current business processes, facilitate business process improvement discussions, identify solutions for complex business problems, and translate business needs into system requirements.
  • Perform support for both maintenance and minor enhancement requests as well as manage system integrators on large projects and major enhancements.
  • Lead the creation and implementation of new/enhanced SAP functionality including the following:
    • Identify, gather, and document clear and complete functional requirements including impacts and changes to business processes and procedures.
    • Analyze options and design potential solutions.
    • Prepare or update functional specifications for proposed changes including configuration, RICEFW (reports, interfaces, conversions, enhancements, forms, workflows), and security.
    • Perform minor configuration tasks.
    • Maintain security role mappings and segregation of duties and functional workflow administration.
    • Plan, perform, and monitor unit, system, and integration testing and facilitate user acceptance testing.
    • Assist with training and related documentation, including job aids.
    • Plan and deploy releases into production system environments including the rollout of new processes and procedures.
    • Update technical system documentation and business process documentation.
    • Provide system support including the management of change requests, reporting of business metrics, and assistance to business users.
  • Troubleshoot problems, conduct root cause analysis, and help facilitate the correction and resolution of defects with internal support teams and operations groups and/or with vendors.
  • Research and make recommendations to promote and implement best-practice solutions that leverage SAP functionality to continuously improve business processes.