JOBS

The Senior Manager of Systems, End User Compute & Mobility at Cooper’s Hawk leads a team responsible for the health, performance, and lifecycle of our compute environments—including restaurant systems, cloud platforms, corporate servers, end-user technology, and mobile devices. This role plays a critical part in enabling hospitality excellence through scalable, secure, and guest-centric technology solutions.
You will drive strategy and execution across restaurant infrastructure, corporate systems, end-user devices, and mobility platforms while supporting innovation and efficiency across almost 70 locations and our Restaurant Support Center. The Business operates seven days a week nationally, and flexibility in working hours is required as needed to restore production services.
Compensation Range: $120,000-$150,000 + bonus potential. Benefits: Discounts; Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program; Company Matching 401(k) Retirement Savings Plan; Flexible Savings Accounts- Health and Dependent Care; Health Savings Account; Long-Term Disability; Voluntary Short-Term Disability; Basic Life and AD&D Insurance (with option to purchase additional coverage); Paid Parental Leave; PTO and more.
Some responsibilities are the following:

• Systems & Cloud Infrastructure
  • Manage on-premises and cloud-based computer environments (primarily Azure) across corporate and restaurant systems.
  • Oversee Microsoft Active Directory, Windows Server, patching compliance, file systems, backups, and identity platforms.
  • Ensure system reliability, performance, and scalability to support Cooper’s Hawk’s rapid growth.
  • Partner with Field Services for seamless deployment and management of restaurant back-office systems.
• Restaurant & Hospitality Technology
  • Own lifecycle and uptime of restaurant technologies including POS (Simphony), KDS, BOH servers, and local infrastructure.
  • Support technology provisioning and execution for new restaurant openings (NRO), retrofits, and remodels.
  • Drive observability, remote management, and issue resolution across all locations.
• End User & Mobility Management
  • Lead strategy for endpoint management across desktops, laptops, tablets, and mobile devices (iOS/Android).
  • Administer and evolve solutions like Microsoft Intune, JAMF, or other MDM/EMM platforms for device compliance and security.
  • Standardize image deployment, user profiles, software packaging, and support documentation.
  • Manage EUC lifecycle—from procurement and provisioning to repair, refresh, and disposal.