Posted 2 weeks ago

Senior Systems Analyst

Company: City of Naperville
Category: IT


Type: Full Time

The City of Naperville is seeking a Senior Systems Analyst to join their team. The Senior Systems Analyst will implement, maintain, support, and upgrade the City’s enterprise systems and software including Tyler Munis ERP, Naviline ERP (a legacy system), GovQA, MS SharePoint Online and others. Acting as technical lead and consulting resource for city-wide and department technology projects, the Senior Systems Analyst will perform project planning and management of systems related projects such as upgrades, expansions, new installs, and decommissioning. Duties:

  • Provide enterprise system support and enhancements to new or existing systems.  
  • Define system requirements, priorities, and viable alternatives. Coordinate the efforts to install, test, and maintain systems. Coordinate conversions and upgrades of systems.
  • Perform analysis and make recommendations in areas that require a high level of technical competency and leadership.
  • Facilitate the delivery of solutions to address business needs which will drive business value and satisfaction through key product and technology initiatives.
  • Consult and analyze the feasibility of user requests. 
  • Perform as a project lead. Provide leadership and coordination on projects. 
  • Develop user documentation, departmental policies and procedures that impact the use of systems. 
  • Provide technical training, user manuals, operational manuals and resource support for end users and IT staff. 
  • Design, implement, and document processes, procedures, and mechanisms of the integration of processes and data flow among systems.
  • Identify opportunities and provide recommendations to user groups to improve efficiency of processes by leveraging technology.
  • Document system problems and resolutions for future reference.