Posted 7 days ago

Service Manager – Power

Company: Altorfer
Category: Manufacturing/Skilled Trades

 Addison

Type: Full Time

Altorfer is seeking a Service Manager – Power. This position directs responsibility for service personnel and the day-to-day operation of field and shop operations including profit/loss, operational performance, cost of operation, equipment maintenance, operational safety and compliance with environmental laws and regulations. The ability to manage change and perform multiple tasks simultaneously with a complete understanding of corporate safety and compliance policies. Payrate: $90,000-$125,000 annually. Altorfer Industries offers Health, Dental, Vision, Disability, and Life Insurance; 401(k); Paid Holidays; Paid Parental Leave and Funeral Leave; Paid Time Off: Prorated 80 hours of PTO; Education Assistance; Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection.
Responsibilities:

  • All essential functions, duties, and other responsibilities will be performed in support of the Company’s Mission, Vision, and Principles Statements.
  • This position may involve knowledge of confidential information. Such information will be handled with paramount discretion.
  • Maintain the profitability levels set by management.
  • Assist in the creation of yearly forecast, budget and capital expenditure requests for Service departments.
  • Create yearly objectives and goals for department, and other business plans.
  • Assist in scheduling technician training.
  • Be knowledgeable of and ensure adherence to company policies.
  • Maintain open communication with customers, employees and Caterpillar maximizing Daniels Group surveyed customer satisfaction.
  • Maintain appropriate level of technicians in order to maximize service department profitability.
  • Identify high performing technicians and guide apprentice/helper platform.
  • Mentoring Field Service staff’s daily activities.
  • On-site Tech safety and performance audits.
  • Provide technical advice and assist in failure analysis and estimate repairs.
  • Assure safety of employees and compliance with all applicable laws.
  • Travel as needed for business purposes.
  • Take time necessary to proactively develop employees within the department; dealing with them in a manner that maintains a high level of morale and positive working culture.
  • Oversee the day-to-day transactions, staffing and tooling to promote maximum asset utilization.
    Oversee the timely and accurate invoice processing, employee time posting, parts orders and Service Letter completion.
  • Make and communicate critical decisions consistently with leadership, integrity, quality, urgency and teamwork.
  • Work with internal customers in a supportive and productive way in support of the goals of the company and not just the individual department.