Posted 2 weeks ago

Service Manager

Company: TransChicago Truck Group
Category: Professional Services

 Aurora

Type: Full Time

TransChicago Truck Group seeks a Service Manager who will direct an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records. Compensation: $75,000-$80,000 annually. Base salary will be determined based on experience, competencies, certifications and education. Benefits are included. Essential Functions & Responsibilities:

  • Prepare and administer an annual operating budget for the service department.
  • Monitor and control the performance of the department using appropriate reporting and tracking systems.
  • Monitor technicians’ daily productivity reports and corresponding payroll records.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Prepare pricing guides and maintenance menus for frequent labor operations.
  • Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
  • Maintain reporting systems required by general management and corporate personnel.