Service Manager
Company: TransChicago Truck Group
Category: Professional Services
Aurora
Type: Full Time
TransChicago Truck Group seeks a Service Manager who will direct an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records. Compensation: $75,000-$80,000 annually. Base salary will be determined based on experience, competencies, certifications and education. Benefits are included. Essential Functions & Responsibilities:
- Prepare and administer an annual operating budget for the service department.
- Monitor and control the performance of the department using appropriate reporting and tracking systems.
- Monitor technicians’ daily productivity reports and corresponding payroll records.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Prepare pricing guides and maintenance menus for frequent labor operations.
- Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
- Maintain reporting systems required by general management and corporate personnel.