JOBS

Altorfer is seeking a Service Writer to join their team. This position is a customer-facing administrative position requiring strong clerical, computer, and both written and verbal communication skills. This position requires flexibility and willingness to embrace change in a fast-paced environment and stay focused on priorities. For an individual to succeed they need to approach problems with a solution-oriented mindset, have the ability to connect with key stakeholders, and clearly articulate ideas and feedback. Basic Duties:

• Answer all incoming calls for Truck Shop and Commercial Engine Shop.
• Open work orders by collecting all required information from the customer on the initial phone call. Keep customers informed of job progression up to and including conclusion.
• Open all quoted repair work orders and order required parts. Add all new jobs to job management tool.
• Review all Truck Shop and Commercial Engine Shop work orders for accuracy.
• Review warranty on Caterpillar serial numbers and add information to the work order to indicate warranty.
• Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
• Ascertain credit terms for each customer from CRM system and assist with credit card processing, as needed.
• Assist with payroll timecard processing, as needed.
• Provide admin support to Commercial Shop Supervisor and Truck Shop Service Manager.
• Maintain service records, equipment information, and customer information. Maintain customer rapport and records.
• Assist with issuing purchase orders and working with vendors/suppliers, as needed.
• Work closely with truck shop lead man and all internal customers.