JOBS

Oncourse Home Solutions seeks a Software Engineer who thrives at the intersection of technology and real-world operations. In this role, you’ll work closely with their dispatch team to design, build, and optimize systems that empower our field technicians—HVAC and plumbing professionals—to deliver top-tier service to customers’ homes efficiently and reliably. This role will help enable seamless data and process integration between Salesforce and Dispatch.me, ensuring smooth handling of home warranty claims and effective management of service providers.
The ideal candidate is a hands-on engineer with proven experience in designing and maintaining system integrations, building monitoring solutions, troubleshooting complex data flows, and developing Salesforce dashboards to provide real-time visibility into claim statuses and potential issues. The candidate should have in-depth expertise in Salesforce development and Dispatch.me SaaS platform to lead the development, integration, monitoring, and support of their field service management ecosystem.
Base pay range for this position is $83,555 – $111,000. They offer a full benefits package including comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage; 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan; Generous Paid Time Off: Take the time you need to recharge and relax; Education Assistance Program: Invest in your growth and development with our support; and more.
Responsibilities:

• Design, develop, and maintain the integration between Salesforce and Dispatch.me using the Dispatch.me connector for Salesforce.
• Ensure data synchronization and process consistency across both platforms for claim handling and service provider management.
• Optimize workflows and processes to reduce latency and errors in claim processing.
• Build robust monitoring and alerting mechanisms for the Salesforce and Dispatch.me integration.
• Work closely with Ops team and Dispatch.me technical support to triage and resolve issues in real-time, identifying whether problems originate in Salesforce, Dispatch.me, or the connector.
• Design and implement custom Salesforce dashboards and reports to track claims statues, KPIs, errors and performance metrics related to claims and claim invoices.
• Partner with operations, product, and support teams to understand business requirements and translate them into technical solutions for system performance and enhancement.
• Proactively identify opportunities for automation, optimization, innovate system observability and provide recommendations for improvements and best practices.
• Serve as a software engineer, contributing to the ongoing development efforts and new initiatives for Claims Management System.
• Design and develop scalable backend services and intuitive front-end tools that enhance dispatch processes. Participate in code reviews and agile ceremonies.