Posted 3 weeks ago

Student Success Coach

Company: World Relief
Category: Social Work


Type: Full Time
World Relief’s English language program serves adult students at every stage of their language journey through a variety of classes, including career specific language classes, job readiness training for newly arrived refugees and asylees, mainstream English studies, and literacy and schooling support. The role of the Student Success Coach is to assist students with successful completion outcomes by providing proactive outreach, mentoring, and intervention using a variety of communication methods. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Role & Responsibilities:
  • Helps the adult immigrant population remove barriers by serving as a resource expert for students, connecting them to the appropriate service or department, and collaborating with instructors and student support staff to identify strategies for assisting students and coordinating appropriate support.
  • Fosters persistence and course completion by coaching a caseload of diverse students.
  • Conducts coaching and mentoring for students to develop and accomplish personal, professional, and academic goals through individual and/or group sessions.
  • Encourages students to evaluate their own strengths and weaknesses, normalizing the importance of seeking support and self-advocacy.
  • Motivates students to take ownership of their success inside and outside of the classroom, and to serve as a catalyst to build each student’s intrinsic motivation to succeed.
  • Develops a meaningful rapport with assigned students and provides individualized coaching and ongoing feedback via Zoom, email, text message, and in-person appointments (across DuPage and Aurora), using qualified interpretation depending on student language level.
  • Monitors students’ personal academic/career plans and progress as determined by the students’ instructors and support staff.
  • Responds to minor early alert flags posted by instructors and support staff, provides follow-up to students with alerts and guides them on steps to get back on track.
  • Refers graduating students to appropriate career and academic services offered by other community-based programs and community colleges.
  • Communicates and collaborates with instructors, Student Support staff, Employment, Career Pathways, Case Management, and other departments regarding student progress, to identify critical barriers that could impact retention and course completion.
  • Evaluates, documents, and reports on student course participation and progress.