Posted 1 month ago

User Experience Researcher

Company: Chervon
Category: Research

 Naperville

Type: Full Time

Chervon has a User Experience Researcher position open. They are constantly looking for ways to innovate and improve, through user research, they want to better understand what their users need to produce the next generation of power tool products. They are seeking a User Experience Researcher with great communication and people skills to drive user research of their power tool products. You will speak with customers, generate insights, and give direct input to the product development teams. Working alongside product managers, industrial designers, and engineers, you will drive the user research activities that ultimately lead to new and improved products in the marketplace. This is an active role that spends a lot of time away from the desk, getting out there to use power tools and speak with users. Responsibilities:

  • Conduct user research using a variety of methods, including surveys, interviews, usability, observation, and focus groups.
  • Perform usability testing of prototypes in 1-on-1 and group interviews.
  • Explore user behaviors and motivations to generate actionable insights for the product development team.
  • Develop research deliverables including participant screening criteria, discussion guides, documentation of findings and recommendations.
  • Facilitate research debriefs and present findings across all levels of the organization.
  • Maintain and curate a database of users and interviewees that can be leveraged for quick studies and feedback.
  • Develop hands-on expertise in the power tool product space by using and studying our products, competitor products, market trends, and primary research.
  • Convert user experience and expectations to product validation requirements.
  • Travel: up to 30% locally (Chicago area), 20% domestic, and occasional international. Must have reliable transportation for local travel and a valid US passport.