JOBS

The Village of Glen Ellyn Finance Department is seeking qualified candidates for the position of part-time Utility Billing Specialist. The job duties of this position, include, but are not limited to, providing courteous and responsive customer service to Village residents and the general public; organizing and participating in clerical accounting operations; effectively responding to inquiries and concerns pertaining to utility and solid waste bills; and verifying and recording related accounting transactions. Performs other duties and special projects as assigned. Position reports directly to the Accounts Manager.
The salary range for this position is $25.42 to $35.59 per hour, with an anticipated starting salary of $25.42 to $30.51 per hour depending on qualifications. The average work hours will be 18-20 hours per week. This position is non-exempt under FLSA, with accrued paid time off beginning the first day of employment.

• Provide friendly and professional customer service via the phone, in person, by email, and in writing.
• Create 8,300 monthly bills, and issue late and disconnection fees, for utility accounts using readings provided by meter readers.
• Maintain accurate customer water, sewer, and solid waste service records that include meter information/readings/consumption history/billing and payment history/deposits/auto-pay information/refuse cart sizes.
• Prepare shut-off list for delinquent water/sewer utility customers; prepare final water bills and collect as necessary.
• Review and resolve billing discrepancies and prepare correspondence concerning estimated billings and utility deposits.
• Handle customer questions and complaints via the phone, in person from the general public, employees and Village residents.
• Receive and process applications for service actions including water turn-off and turn-on and solid waste service.
• Prepare service orders and send to Public Works.
• Prepare statements and reports.
• Assist the public with general information regarding policies and procedures.
• May assist other positions with data entry as workload demands and maintain an accurate. database for: Vehicle stickers, real estate transfer tax and business registration.