Posted 2 weeks ago

Waver Clerk

Company: RJW Logistics Group
Category: Transportation & Logistics

 Woodridge

Type: Full Time

RJW Logistics Group has a Waver Clerk position open. This position will accept and schedule customer orders to ensure customer satisfaction.  To provide administrative as required by personnel working in the Transport Operations Department. Essential Duties and Responsibilities:

  •  Enter customer orders and scan / index documents as required.
  • Schedule the pick ups and delivery of customer loads.
  • Properly document orders in computer and update customer contact information.
  • Assign, consolidate and update local drivers to assist local dispatch in the dispatch system.
  • Oversee local dedicated account billing and special hourly billing weekly.
  • Enter called in order entries, emailed orders and scan back up orders in the system.
  • Pull all hourly driver times and update daily in ADP.
  • Enter broker orders received from LTL planner and scan all brokers and all back haul paperwork from Fleet Managers loads into system.
  • Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
  • Clearly understand goals, policies, and procedures of RJW.
  • Communicate customer problems, leads, and inquiries to the appropriate personnel.
  • Maintain confidentiality of company information.
  • Recommend improvements and implement approved improvements.
  • Update reports as required by operations manager and COO.
  • Assist local dispatcher in update of Tee Cards.
  • Back up for other clerical Transport person when on vacation or days off.